Refund policy

If you have an issue with any of our products, we encourage you to contact us immediately.  It is JadeYoga’s policy that every customer should be treated with dignity and respect and every attempt should be made to satisfy our customers.  We take pride in the products that we represent and we will work to ensure your satisfaction.  It is our goal to have 100% 5 star reviews. 

Returns of Products Purchased at www.JadeRugPads.com

If you are not satisfied with your purchase at www.JadeRugPads.com, you may return your purchase within 30 days.  Returns must be accompanied by your original proof of purchase (packing slip or order confirmation) along with a Return Authorization form which can be requested by emailing info@jaderugpads.com.  Unfortunately, we cannot accept mats returned without a Return Authorization Form.

We recommend that you ship your package with a carrier that can provide tracking and insurance. Jade is not responsible for packages lost in transit without proof of tracking.

Returns of Products Not Purchased at www.JadeRugPads.com

If your pad was not purchased at www.jadeRugPads.com, please contact the store from which you purchased your mat, as your mat will be subject to the return/exchange policy of the company you bought your mat from (example- mats purchased on Amazon will be subject to Amazon’s return policy).  If you have trouble making a return through your original seller, please let us know and we will do our best to assist you. 

Returns of Products over 30 days old

If your item has a manufacturing defect in its materials or workmanship (this does not include damage caused by sun exposure, improper use, or accidents), Jade will replace it up to five years following the purchase. To initiate a replacement, please contact info@JadeRugPads.com with a proof of purchase and photograph showing the defect obtain a Return Authorization Number and Form, and we will promptly assist you.  Unfortunately, we cannot accept mats returned without a Return Authorization Number and Form.